Question 1

How should I take care of my refurbished device?

Accepted Answer

To ensure your refurbished device remains in optimal condition, keep it clean, avoid exposing it to extreme temperatures, and use a protective case and screen protector.

Question 2

What steps should I take before handing over my device?

Accepted Answer

Ensure all content and settings are erased. Remove the SIM card. For Apple devices, make sure iCloud accounts and Find My Device are disabled. For Samsung devices, make sure Samsung accounts and Find My Phone are disabled.

Question 3

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location. Typically, orders are delivered within 3-7 business days. You will receive a tracking number once your order has been shipped.

Question 4

How can I buy refurbished devices from 2USE?

Accepted Answer

You can browse our selection of refurbished devices on our website, select the product you want, and proceed with the checkout process. We offer multiple payment options for your convenience.

Question 5

How are devices classified for valuation?

Accepted Answer

Devices are classified as perfect, good, average, or below average. The condition of the device will determine the final price offered for in-store credit.

Question 6

What steps should I take before handing over my device?

Accepted Answer

Ensure all content and settings are erased. Remove the SIM card. For Apple devices, make sure iCloud accounts and Find My Device are disabled. For Samsung devices, make sure Samsung accounts and Find My Phone are disabled.

Question 7

What payment methods do you accept?

Accepted Answer

You can pay for any item listed on 2USE with:Credit or debit card (Visa, MasterCard, Discover, American Express)PayPal (classic and installment options: Pay in 4 and Pay Monthly)Apple Pay or Apple Pay Later (when available and configured)Tamara (pay in 4 payments)Tabby (pay in 4 payments)Cash on delivery (available in UAE only)

Question 8

Does 2USE offer data backup services?

Accepted Answer

Currently, we do not offer backup services. Please ensure you have a backup before handing over your device.

Question 9

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number that allows you to monitor the status and estimated delivery time of your package.

Question 10

What payment methods are not accepted?

Accepted Answer

We do not accept the following payment methods:Bank transfersCheques

Question 11

What types of refurbished devices does 2USE offer?

Accepted Answer

We offer a wide range of refurbished devices, including smartphones, laptops, tablets, smartwatches, and accessories from top brands like Apple, Samsung, and more.

Question 12

What should I do if I experience issues with my device?

Accepted Answer

If you experience any issues, contact our customer support team for assistance. If your device is under warranty, we will help facilitate any necessary repairs or replacements.

Question 13

Does 2USE offer competitive prices for old devices?

Accepted Answer

Yes, 2USE always guarantees the best prices and offers through comprehensive studies of global and local markets by specialists in e-marketing.

Question 14

What happens after I pay?

Accepted Answer

Once you finish checking out, your order will be immediately processed. When your order is ready to ship, you’ll receive an email and WhatsApp confirmation with tracking updates to stay on top of your order’s journey.

Question 15

Can I upgrade the software on my refurbished device?

Accepted Answer

Yes, you can upgrade the software on your refurbished device as long as it is supported by the manufacturer. Regular updates ensure optimal performance and security.

Question 16

Do you offer international shipping?

Accepted Answer

Currently, we only offer shipping within the UAE. We are working to expand our services to international locations soon.

Question 17

What is the purpose of the buyback program?

Accepted Answer

2USE aims to recycle products and achieve environmental sustainability. Devices are resold to help protect the environment and reduce carbon emissions.

Question 18

Do I need to provide accessories with my device?

Accepted Answer

For phones and tablets, no accessories are required. However, chargers are required for laptops and smartwatches.

Question 19

What payment methods are available for refurbished devices?

Accepted Answer

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (available in selected areas).

Question 20

What are the shipping charges?

Accepted Answer

Shipping charges may vary depending on your location and the product. You can view the applicable shipping charges at the checkout stage before completing your purchase.

Question 21

Does 2USE offer data backup services?

Accepted Answer

Currently, we do not offer backup services. Please ensure you have a backup before handing over your device.

Question 22

Should I erase my data before handing over my device?

Accepted Answer

We recommend erasing all content and settings before handing over your device to ensure your data privacy.

Question 23

Do refurbished devices come with a warranty?

Accepted Answer

Yes, all refurbished devices sold by 2USE come with a warranty to ensure your satisfaction and peace of mind.

Question 24

How long is the warranty for refurbished devices?

Accepted Answer

The warranty period for refurbished devices typically lasts for 6 to 12 months, depending on the product. Please check the specific warranty details for each product before purchasing.

Question 25

Do I need to provide accessories with my device?

Accepted Answer

For phones and tablets, no accessories are required. However, chargers are required for laptops and smartwatches.

Question 26

What if my package arrives damaged?

Accepted Answer

If your package arrives damaged, please contact our customer support immediately. We will assist you with the process of returning the damaged item and arranging a replacement or refund.

Question 27

What types of devices can I sell through the buyback program?

Accepted Answer

You can sell smartphones, laptops, tablets, smartwatches, and Apple accessories.

Question 28

Should I erase my data before handing over my device?

Accepted Answer

We recommend erasing all content and settings before handing over your device to ensure your data privacy.

Question 29

Can I return a refurbished device if I'm not satisfied?

Accepted Answer

Yes, we offer a return policy for refurbished devices. If you are not satisfied with your purchase, you can return it within 14 days, subject to our return policy terms and conditions.

Question 30

How can I exchange my old device through the buyback program?

Accepted Answer

You can easily inquire about the value of your old devices and exchange them for the best available products through the buyback program in collaboration with Virgin.

Question 31

How are devices evaluated for the buyback program?

Accepted Answer

Your device is accurately evaluated by trained specialists, and the price is automatically confirmed based on this evaluation.

Question 32

How does 2USE ensure the quality of refurbished devices?

Accepted Answer

Our refurbished devices undergo a rigorous inspection and refurbishment process by certified technicians to ensure they meet our high-quality standards. Each device is tested for functionality and cosmetic quality before being listed for sale.

Question 33

What types of devices can I sell through the buyback program?

Accepted Answer

You can sell smartphones, laptops, tablets, smartwatches, and Apple accessories.

Question 34

What is the difference between pre-owned and refurbished devices?

Accepted Answer

Pre-owned devices are used devices sold as-is, whereas refurbished devices are used devices that have been restored to like-new condition through professional refurbishment, which includes repairs, replacement of parts, and testing.

Question 35

How can I exchange my old device through the buyback program?

Accepted Answer

You can easily inquire about the value of your old devices and exchange them for the best available products through the buyback program in collaboration with Virgin.

Question 36

How are devices evaluated for the buyback program?

Accepted Answer

Your device is accurately evaluated by trained specialists, and the price is automatically confirmed based on this evaluation.

Question 37

Does 2USE also sell pre-owned devices?

Accepted Answer

Yes, we also offer pre-owned devices that are sold based on their current condition. These devices are not refurbished but are fully functional, and the price reflects their condition.

Frequently Asked Questions

How should I take care of my refurbished device?

What steps should I take before handing over my device?

How long does delivery take?

How can I buy refurbished devices from 2USE?

How are devices classified for valuation?

What steps should I take before handing over my device?

What payment methods do you accept?

Does 2USE offer data backup services?

Can I track my order?

What payment methods are not accepted?

What types of refurbished devices does 2USE offer?

What should I do if I experience issues with my device?

Does 2USE offer competitive prices for old devices?

What happens after I pay?

Can I upgrade the software on my refurbished device?

Do you offer international shipping?

What is the purpose of the buyback program?

Do I need to provide accessories with my device?

What payment methods are available for refurbished devices?

What are the shipping charges?

Does 2USE offer data backup services?

Should I erase my data before handing over my device?

Do refurbished devices come with a warranty?

How long is the warranty for refurbished devices?

Do I need to provide accessories with my device?

What if my package arrives damaged?

What types of devices can I sell through the buyback program?

Should I erase my data before handing over my device?

Can I return a refurbished device if I'm not satisfied?

How can I exchange my old device through the buyback program?

How are devices evaluated for the buyback program?

How does 2USE ensure the quality of refurbished devices?

What types of devices can I sell through the buyback program?

What is the difference between pre-owned and refurbished devices?

How can I exchange my old device through the buyback program?

How are devices evaluated for the buyback program?

Does 2USE also sell pre-owned devices?