1. Screen went dark on its own. No drop, no water. Covered?

Covered. A part that stops working on its own is a hardware fault. We check it and repair, replace or refund.

2. Dropped it. The screen cracked. Covered?

Not covered. A drop is accidental damage, so the warranty does not cover it.

3. It fell in the pool. Covered?

Not covered. Liquid damage is not covered, even if the phone still turns on.

4. Month 5: the speaker started to crackle. Covered?

Covered. That is a hardware fault during normal use.

5. It stopped charging, and the port has no damage. Covered?

Covered. A charging port that fails on its own is a hardware fault.

6. A mall kiosk replaced my screen. Covered?

Not covered. A repair by an unauthorised shop ends the 2USE warranty for that device. An authorised service centre keeps it.

7. An authorised service centre fixed it, then the camera failed. Covered?

Covered. A repair at an authorised service centre keeps your 2USE warranty.

8. Day 10 after delivery: I changed my mind. Covered?

No claim needed. In the first 14 days after delivery you can return it free, in the condition you received it.

Does a used iPhone from 2USE come with a warranty?

Yes. Every used iPhone, and every other device from 2USE, comes with a 12-month 2USE warranty for hardware faults. Accidental damage, liquid damage and unauthorised repairs are not covered. You also get 14-day free returns and free DHL delivery in the UAE.

What does the 2USE warranty cover?

Hardware faults for 12 months: a part that stops working during normal use. Contact 2USE and, after we check the device, you get a repair, replacement or refund. Drops, cracked screens, liquid damage and unauthorised repairs are not covered.

How do I claim the warranty on a phone from 2USE?

Message 2USE on WhatsApp at +971 50 317 7894 or email info@2use.com with your order number, what is wrong and a short video if you can. 2USE collects the device free, handles the claim directly and resolves it within 7 working days of receiving it.

Does a repair at an Apple service centre void the 2USE warranty?

No. A repair at an authorised service centre keeps your 12-month 2USE warranty. Only a repair by an unauthorised shop or person ends the warranty.

What is the difference between the 14-day return and the 12-month warranty?

In the first 14 days after delivery you can return the device free, even if you changed your mind, in the condition you received it with its accessories. Refunds take 5–7 business days. After that, the 12-month warranty covers hardware faults.

Does the warranty cover the battery?

Yes. The battery is covered like every other part for the full 12 months. Battery health is also measured on every device before it is listed and shown on its page, with the charge cycles from the Phonecheck report. How to read battery health . Battery is one line of the full test report: how to read the Device Report .

12-Month Warranty on Used Phones and Laptops

12 months of cover. On every device.

Every phone, laptop, tablet and watch from 2USE (Second Use) comes with a 12-month 2USE warranty for hardware faults, on top of 14-day free returns. The 12 months start on your order date, and 2USE handles every claim directly.

12-month warrantyEvery device, every grade
14-day free returnsFrom delivery
Free DHL delivery1–2 working days in the UAE
Claims handled by 2USENot the original seller

Your first yearwith 2USE

Two promises run side by side. In the first 14 days after delivery you can change your mind and return it free. For 12 months, if something stops working on its own, we repair, replace or refund.

Shop used phones

Covered or not? Guess first.

Eight real-life situations. Pick your answer, then tap the same number below.

1. Screen went dark on its own. No drop, no water.

4. Month 5: the speaker started to crackle.

5. It stopped charging, and the port has no damage.

7. An authorised service centre fixed it, then the camera failed.

8. Day 10 after delivery: I changed my mind.

Tap to see the answer

Fault or accident? That decides it.

If a part stops working during normal use, it is a fault, and it is covered. Drops, cracked screens, liquid and unauthorised repairs are accidents, and they are not. A repair at an authorised service centre keeps your cover.

A claim starts with one message.

Message us on WhatsApp at +971 50 317 7894 or email info@2use.com with your order number, what is wrong and a short video. We collect it free, check it and resolve the claim with a repair, a replacement or a refund within 7 working days of receiving it.

Tap your problem

WhatsApp opens with the message already written. Add your order number and send.

When customers needed us

Real Google reviews, quoted word for word. 80 of our 81 Google reviews are 5 stars.

"Anytime I have walked in with a problem or need, they have exceeded expectations here."

Joyce K. · Google review · Aug 2023

"I also reached out to their team regarding a query, and they were remarkably responsive, supportive, and helpful."

Anshuman T. · Google review · Sep 2026

"Good deal good condition mobile also 1 year warranty"

Sheikh S. · Google review, 4 stars · Sep 2023

"The QR code giving the phone history and condition was reassuring."

Jessie H. · Google review · Jul 2026

"Exactly as they described, condition is perfect."

Mahesh N. · Google review · Oct 2026

"The device is 100% as described. The delivery and service were more than excellent."

Hamza H. · Google review, translated from Arabic · Oct 2026

We stand behind every device we sell.

Ghassan Bendali, CEO, 2USE (Second Use). The same promise is printed on the warranty card in every box.

We never open a device. So we know what we cover.

2USE sells original devices as they are: never opened for repair, no parts swapped. The parts history is in every Phonecheck report, which is why we can put 12 months of cover on every one, whatever its grade.

Ask any seller these four questions

Before you buy a used phone anywhere in the UAE, ask these. Here are our answers.

Question	Why it matters	2USE answer
How long is the warranty?	Some sellers give a few days, or none.	12 months, on every device and every grade.
Who handles a claim?	On marketplaces you may have to chase the original seller.	2USE, directly.
Is it written down?	A spoken promise is hard to claim.	Your order shows your dates. The 12 months start on your order date.
What is not covered?	Every warranty has limits. Know them before you pay.	Accidental damage, liquid damage and unauthorised repairs.

Questions about the warranty

Questions about your cover?Ask us on WhatsApp.

+971 50 317 7894 · info@2use.com · DAMAC Smart Heights, office 2113, Barsha Heights, Dubai

Message us on WhatsApp