Buy and Sell eco-friendly tech

Refund Information

icon
Return Policy

At 2USE, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may return the product within 14 days of receiving it. Our return policy is subject to the following conditions:

Eligibility for Returns
  • The product must be in the same condition as it was received.
  • Include all original packaging, accessories, and documentation.
  • Returns are applicable for refurbished devices only; certain accessories and damaged products may not be eligible.
Products Ineligible for Returns
  • Accessories or items that have been physically damaged by the customer.
  • Devices that do not meet our return policy terms and conditions.

If you meet the eligibility criteria, you can initiate a return by contacting our Customer Support Team.

Refund Process

Once your returned item is received and inspected, we will process your refund. Refunds are typically processed within 7-10 business days, and the amount will be credited to your original payment method.

Refund Conditions
  • Refunds are subject to the inspection of the returned product.
  • If the device is not in the stated condition, a partial refund may apply.
How to Initiate a Return or Refund

To start the return or refund process:

Contact Customer Support:

Provide Details:

  • Share your order number, the reason for return, and any supporting documents or images.

Follow Instructions:

  • Our team will guide you through the steps to ship the product back to us.
Warranty Support

If your product develops an issue within the warranty period, you may qualify for a repair, replacement, or refund.

Warranty Coverage
  • Warranty typically lasts for 6 to 12 months, depending on the product.
  • Not Covered: Accidental damage, liquid damage, or unauthorized repairs.

Please review the Warranty Details for your product before contacting support.

Frequently Asked Questions (FAQs)

What happens after I request a refund?

  • Your order will be processed immediately after checkout. Once your refund request is approved, you’ll receive a confirmation email with updates on the progress.

How long does it take to get a refund?

  • Refunds are processed within 7-10 business days after the returned product has been inspected and approved.

Can I cancel my order before it ships?

  • Yes, you can cancel your order if it has not yet been shipped. Please contact our Customer Support Team immediately to request a cancellation.

What happens if my returned product fails inspection?

  • If the returned product does not meet the return conditions, we may offer a partial refund or return the item to you.

Do you offer refunds for cash-on-delivery orders?

  • Yes, refunds for cash-on-delivery (COD) orders will be processed via bank transfer or an agreed alternative method.
Contact Us for Assistance

If you have questions about returns, refunds, or warranties, our Customer Support Team is here to help:

We aim to make the process as smooth as possible for you.

Why Choose 2USE?

At 2USE, we prioritize:

  • Quality: Rigorous testing for all refurbished products.
  • Transparency: Clear and honest policies.
  • Customer Satisfaction: Streamlined processes and friendly support for a seamless experience, whether you're buying, selling, or returning a device.