Privacy Policy - Second Use

Introduction

At 2USE, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services, including the purchase, trade-in, and sale of pre-owned and refurbished electronic devices.

Information We Collect

We collect various types of personal information to provide you with our services and improve your experience. The types of information we collect include:

  • Personal Details: Name, email address, phone number, and address, which are required when making purchases, trade-ins, or contacting customer support.
  • Device Information: Details about the devices you sell or trade, including brand, model, condition, and related specifications.
  • Payment Information: Payment details are collected when you make an online purchase. We ensure that all transactions are secured and processed using high-security measures.
How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To fulfill orders, process trade-ins, and ensure proper delivery of products.
  • Customer Support: To provide assistance, respond to inquiries, and help resolve any issues you may have.
  • Marketing: To provide you with information about our latest offers, promotions, and updates, if you have opted to receive our communications.
  • Improving Our Services: To enhance and improve our website, products, and services based on user feedback and behavior.
Data Security

We take your privacy seriously and are committed to keeping your data safe. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. 2USE is registered under trade number 1273610 in the UAE, and we comply with all applicable data protection laws and regulations.

Data Sharing

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted service providers and partners who assist us in operating our website, conducting our business, and delivering services to you, under the condition that they also comply with strict data privacy standards.

Your Rights

You have the right to:

  • Access Your Information: Request details of the personal data we hold about you.
  • Correct Your Information: Update or correct any personal information that may be inaccurate or outdated.
  • Delete Your Information: Request the deletion of your personal data, subject to certain exceptions as required by law.
  • Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Retention

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

Data Privacy and Selling Devices

We recommend that all users erase content and settings from their devices before selling or trading them in. For Apple devices, make sure to remove iCloud accounts and disable Find My Device. For Samsung devices, please disable Samsung accounts and Find My Phone. This helps ensure your data remains secure and private.

Consumer Rights

2USE is registered with the Consumer Rights UAE, and we are dedicated to protecting your rights as a consumer. If you encounter any issues, you have the right to raise a complaint with the appropriate authorities.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website, and we encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

  • Address: Port Saaed, Deira Dubai, National Insurance Building, Office 1001 - Dubai
  • Phone: +971-503177894
  • Email: [email protected]

Thank you for trusting 2USE. Your privacy is our priority, and we are here to ensure your experience is both safe and rewarding.

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